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Advanced Support
  • Scope: Production workload environments
  • Technical Support: Business hours access* to Support Engineers via email and chat
  • Case Severity / Response Times: Minimal business impact: <8 business hours*
  • Architecture Support: Architectural guidance based on best practice delivered by the Technical Manager

* business hours are from 6:00 a.m. to 2:00 p.m. (UTC) during weekdays (holidays excluded).
Basic Support
  • Scope: Trial and non-production environments
  • Technical Support: Business hours access* to Support Engineers via email
  • Case Severity / Response Times: Minimal business impact: <8 business hours*
  • Architecture Support: General guidance
* business hours are from 6:00 a.m. to 2:00 p.m. (UTC) during weekdays (holidays excluded).
Business Support
  • Scope: Business-critical dependence
  • Technical Support: 24x7 access to Support Engineers via email and chat
  • Case Severity / Response Times: Minimal business impact: <4 business hours* / Moderate business impact: <2 hours
  • Architecture Support: Customer-specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered by 3DiVi technical specialists.
* business hours are from 6:00 a.m. to 2:00 p.m. (UTC) during weekdays (holidays excluded).

SEEMETRIX

It consists of client applications (based on 3DiVi Face SDK) and a web dashboard.
Seemetrix is a turnkey software-as-a-service platform for anonymous face analytics of audience.

Key Features

Client application, running on the device (not cloud) determines and tracks every person in front of the camera estimating their:
    Gender
    Detects demographic information such as gender.
    Age
    Detects 4 age groups (child (0-15), young (16-35), adult (36-55), senior (56 - older)).
    Emotions
    Detects 4 basic human emotions (happy, surprise, neutral, angry) on photos or video stream.
    Dewel time
    Detects the total time in seconds, during which people were in front of the camera.

    Collected data is then sent to the web dashboard. Web dashboard allows to monitor and control devices (cameras) running Seemetrix application and view the following information:
    1
    OTS and Watchers for each device (camera)
    2
    Attention and dwell times, broken down by demographics
    3
    Audience over time
    4
    Other metrics

    Seemetrix does not recognize faces - it is a completely anonymous solution, compliant with GDPR!
    It also offers a white label version, allowing third-party agencies to integrate face analytics into their respective services without having to build the technology themselves.

    VISIT SEEMETRIX WEBSITE

    For more information about 3DiVi Seemetrix product, please visit our Web site