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Company name*
Corporate e-mail*
Company location*
Comments
* - Required field

Support Plans

Basic
Advanced
Business
Scope
Trial and non-production environments
Production workload environments
Business-critical dependence
Technical Support
Business hours access* to Support Engineers via email
Business hours access* to Support Engineers via email and chat
24x7 access to Support Engineers via email and chat
Case Severity /
Response Times
Minimal business impact:
<8 business hours*
Minimal business impact:
<8 business hours*
Minimal business impact:
<4 business hours
Moderate business impact:
<2 hours
Architecture Support
General guidance
Architectural guidance based on best practice delivered by the Technical Manager
Customer-specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered by 3DiVi technical specialists.
Pricing
Free
$199/Month
Free for Partners
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* business hours are from 6:00 a.m. to 2:00 p.m. (UTC) during weekdays (holidays excluded).
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